In a shocking incident in Chennai, a city-based customer found a blood-stained, used bandage in the food he had ordered through Swiggy. On Sunday, Balamurugan had placed an order from a restaurant in Selaiyur through the food aggregator. It was only after eating half his food that Balamurugan found that a used bandage had been lurking in his noodles all along.
In a Facebook post, Balamurugan communicated his disgust through vomit emojis, stating that he had ordered chicken schezwan chopsuey from Chop N Stix and had noticed the stained bandage in it.
“Contacted restaurant and they aren’t sensitive and offering replacement for the food! Who again wants to eat such contaminated food! Tried to contact Swiggy, no option to call them directly through app for already delivered food and only option is to chat but they aren’t responding either! Want to badly sue both restaurant and Swiggy too for partnering with restaurant which doesn’t practice general hygienic method like using hand glove or not allowing any kitchen staff with injured fingers/hands in the kitchen!” (sic) he wrote.
Speaking to TNM, Balamurugan said that he hoped to raise awareness among other regular users of the app through his post. “I’m expecting the restaurant to take corrective measures, Swiggy to fill gaps in their process of selecting partners, and also I would definitely like to ensure that I’ve not been infected or that I’ve contracted any infectious disease by way of eating that food. They have responded to my Facebook post and I was told that they will investigate and get back to me,” he said on Sunday.
While Balamurugan says he is doing fine health-wise, the response from Swiggy has been less than ideal, he says.
“There has been no specific update on the particular incident from Swiggy or the restaurant. The last update from Swiggy was that they will investigate and get back to me in a day or two,” he said on Monday.
Balamurugan also alleges that Swiggy has been continuing to take orders from the same branch of the Chop N Stix Chinese restaurant “without stopping the service for restaurant until their vendor does re-audit or quality checks.”
Speaking to TNM, Shankar, an assistant manager at the Chop N Stix restaurant, told TNM that they reached out to Balamurugan and offered a refund regarding his complaint.
“One of our staff members in the packing section had an injury, so the bandage came by mistake. We have assured him that this will not happen again and we will take care of the issue. We spoke to the customer directly and asked if a refund would be acceptable to him. He asked us not to do it again. He is a regular customer,” he said.
While Swiggy could not immediately be reached for a response, this copy will be updated once the company responds.
Source: The News Minute