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Now, Chennai residents have a new way to address civic issues, via WhatsApp groups

The Chennai corporation has found a new way for residents of the city to address their issues, via WhatsApp. 

According to reports, the Greater Chennai Corporation has created a new WhatsApp group for resident welfare associations.

Regional deputy commissioner (South) S Gopala Sundara Raj will moderate a group each for the zones of Adyar, Valasaravakkam and Perungudi to post civic grievances. More than 60 resident associations are part of these WhatsApp group, represented by their secretaries, reported The Times of India.

Moreover, the group members can put verified complaints along with pictures within the region’s area. 

The complaints can be under these categories- removal of garbage, water stagnation, blocks in storm water drains, repairs in street lights, lack of maintenance of parks, mosquito menace, outbreak of diseases and issues with road maintenance, reported TOI.

After a complaint is filed by the resident association secretaries, corporation staff will be directed to those locations. Currently, these groups have beem formed for Adyar, Valasaravakkam and Perungudi. It is also expected to be extended to Shollinganallur and Alandur.

The officials are verifying the mobile numbers of resident associations in Shollinganallur and Alandur.  

This initiative started when a WhatsApp group was started for Adyar zone in September, which S Gopala Sundara Raj joined. After this, WhatsApp groups for two other zones were also started. 

C Ramakrishan, secretary, Federation of Adyar Residents’ Association told TOI that it was a good medium to bring attention to the issues of the public. 

However, when it came to action, he claimed that some issues were not being taken care of. 

Source: The News Minute