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Use suggestion, grievance box or tell me directly if you have a complaint: Army chief tells troops

Days after a BSF jawan and a CRPF constable​ took to social media to raise the problems faced by the soldiers, Indian Army Chief Bipin Rawat on Friday said that soldiers should writes to him about the grievances, reported ANI.

Rawat made remarks on the backdrop of the video of a BSF man complaining about the poor quality of food served to them in the icy weather conditions at the border in Jammu and Kashmir and a CRPF constable demanding parity in pay and other benefits went viral.

Speaking to the media, Rawat said, “Jise bhi kisi bhi tarah ki shikayat hai woh mujhe directly keh sakta hai (If any soldier has any issues or complaints, he can tell me directly). Suggestion and grievance box is placed at Army headquarters. If you have issues, put it in them, we will address.”

“If a soldier writes to us regarding his grievances penning down his identity; will ensure that his identity is not made public,” Rawat added.

Rawat also said that if a soldier is unsatisfied with the action taken, he can choose other ways.

Talking about Lance Naik Yagya Pratap Singh’s video, Rawat said that it was wrong to say there’s been communication breakdown. “Maybe he didn’t get satisfactory reply or he wasn’t happy with it.” he said.

In the video, Singh, posted in 42 Infantry Brigade in Dehradun, has alleged harassment by superiors for writing to Prime Minister Narendra Modi over the problems faced by the soldiers.