Several customers of ICICI Bank have been complaining since Thursday afternnon, March 25, that the bank’s servers are down and they are unable to do internet banking. The internet banking services at ICICI Bank are down currently, with many users taking to social media to complain about their problems they are facing while accessing the ICICI Bank mobile app and the lender’s website. Some of them even raised issues regarding transactions.
The issue persisted even for ICICI Direct customers, who said that they were facing losses due to the technical issues.
“Dear Customer, http://ICICIdirect.com is down at the moment. We are working to get things back to normal as quick as possible and will update you here. We deeply regret the inconvenience caused,” ICICI Direct said in a Twitter post after its handles were flooded with complaints.
Dear Customer, https://t.co/nUHcQlS84q is down at the moment. We are working to get things back to normal as quick as possible and will update you here. We deeply regret the inconvenience caused.— ICICIdirect (@ICICI_Direct) March 25, 2022
“@ICICI_Direct I trade Intraday only by margin against shares. Your server is stuck since 1 pm and couldn’t exit my positions. Now, at least don’t charge me for the interest on margin for this overnight position,” said a customer.
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@SEBI_India Icici direct trading website down today during trading hrs. This is happening almost happening 1-2 times every month. What action SEBI taking against them. Investors seeking clear answer from SEBI,” wrote another customer on Twitter.
@SEBI_India Icici direct trading website down today during trading hrs.This is happening almost happening 1-2 times every month.What action SEBI taking against them.Investors seeking clear answer from SEBI— Lawrence Fernandes (@LF231260) March 25, 2022
“ICICI Netbanking (Personal and Corporate both) is not working since last 2 hours,” another user said, tagging the bank’s handle as well as the Reserve Bank of India.
Look like a major issue with ICICI in general coz now when I try to login to the ICICI Bank getting this page!Hmm… Cyber attack or major systems down! pic.twitter.com/DsL1b9NzFp
— Ranjit (@geekyranjit) March 25, 2022
“Icici App As well As Web Link For Banking Not Responding … From 2.37 PM TODAY,” added a user.
“Servers are down for quite some time. Both the website and the app aren’t opening for now,” an ICICI Bank official who wished to remain anonymous told MoneyControl.
This is the second time in six months that internet banking and mobile app services of ICICI Bank have faced a technical issue. On September 28 last year, users complained of similar glitches.
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Source: News18